Q & A
Orders, Shipping and Returns Orders Q: How long will it take to receive my order? A: Please allow 2-4 weeks for orders in the United States and Canada. For all other countries allow 4-8 weeks for international surface mail or 2-4 weeks for international airmail. If you need your order within ten days in the U.S. please consider paying extra for rush shipping. If you need your order within ten days outside the U.S., Global Express Mail or Global Priority Mail may be available for your country. Please e-mail Our Office for details. Q: How do I find out the status of my order? A: Please e-mail Our office. We cannot usually give you immediate information about your order status by phone, but you can email us and the order department will get back to you.Please allow up to 48 hours for a responce. Q: When is my order overdue? A: For orders within the U.S. or Canada or for international airmail shipments, if you have not received your order at the end of four weeks from the time you ordered, then your order is overdue. If you ordered shipment by international surface mail, your order may be overdue at the end of eight weeks from the time you ordered. However, international surface mail can take up to 12 weeks. If you feel your order is overdue or you wish to check on the status of your order at any time, please e-mail Our Office. Q: What about customs clearance? A: For orders outside the U.S., you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Twofloridadocs.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Shipping Q: How are orders shipped? A: Within the continental U.S., orders are shipped by UPS or by the US Postal Service. Generally, large orders are shipped by UPS. For smaller Twofloridadocs.com, generally ship by the US Postal Service. UPS ground service is not available to Alaska, Hawaii, Puerto Rico or U.S. Territories, so we ship by the US Postal Service to those destinations. UPS Second Day and Next Day are available for Alaska and Hawaii, but not for Puerto Rico or U.S. Territories. UPS cannot ship to post office boxes so we prefer that you submit your street address. Orders to Canada are shipped by airmail through the US Postal Service. Orders to all other countries are sent by international surface mail using the US Postal Service unless airmail shipping is requested. Q: How many days do UPS shipments take to arrive? A: UPS ground shipments take 10 to 14 depending on your location in the United States. Q: How fast is UPS Second Day and Next Day Air Service? A: UPS Second Day air orders arrive the second day after the order is shipped. Please be aware that Second Day Air orders shipped on Friday will arrive on Tuesday. Some shipments to Alaska and Hawaii require additional time in transit.
UPS Next Day Air shipments arrive the day after they are shipped. Some shipments to Alaska and Hawaii require additional time in transit. Please be aware that during the end-of-year holiday season from December 18-December 28, UPS air shipments may not arrive in the time promised due to the heavy volume of mail handled by UPS. Q: How many days do US Postal Service shipments take to arrive? A: Within the U.S., orders shipped by the US Postal Service generally take 3-7 days to arrive. Orders shipped to Canada generally take 4-12 days. Orders shipped by International surface mail take 4-6 weeks, but can take up to 12 weeks. International airmail orders generally take 1-2 weeks to arrive. Q: How do I determine the airmail shipping price for orders outside the U.S. or Canada? A: Please e-mail Our Office and specify what you wish to order, and we will get back to you with a quote on shipping and handling. If your order is small or does not contain heavy items, the airmail price may be no more expensive than the published surface mail rates. Returns & Refunds Q: What is the return policy? A: You may return items for a refund within 30 days of purchase if the Items are in Unused condition.
Twofloridadocs.com will retain the shipping and handling fee on returns unless an item was defective or sent in error. Twofloridadocs.com will give credit or reimbursement for the cost of return shipping only for returns on defective items or items sent in error. Please be aware that Twofloridadocs.com cannot be responsible for returned items lost in the mail. It is advisable to insure costly items such as jewelry against loss. Q: How do I return a purchase? A: Please e-mail Our Office to make arrangements to return the item(s). In most cases we cannot send a replacement or issue a refund until the item has been returned. If you need a replacement to be sent before the item is returned, we will charge your account before sending the replacement and then credit your account when we receive the returned item. |
